FAQ

What is KIVA?

KIVA is all about furniture that adjusts to your needs. You can easily make the KIVA shelf bigger or smaller and change the placing of shelves where they are needed. Integrated lighting gives many possibilities from lighting your favorite objects to working and crafting. KIVA is a bookshelf, sideboard, TV stand, cabinet, drawer or storage – whatever you want it to be. More KIVA products will be launched soon, so stay tuned!

 

How can I order a KIVA shelf?

Just click to the Collection page and pick your favorite from our pre-selected bookshelves, storage shelving and sideboards, or create your own KIVA. If you have any questions, need assistance in picking up the perfect shelf for your needs or want to make a custom order, contact us and we’re happy to help you. You can find our contact details here.

 

Can I have KIVA with custom measurements?

Of course, we’re happy to help you with any custom orders. Just send us the measurements of the space or the shelf needed and any other requirements, and we’ll get back to you with an offer. You can find our contact details here.

 

Do you have customer service?

Our customer service team is happy to help you with any questions, concerns or special requests. You can find our contact information here.

 

Do you ship worldwide and how much is the shipping?

Yes we do. Within EU we ship for free. In case you want to order from outside of EU, please contact us and we will find the best possible shipping rate for you.

For the orders made from Switzerland and Norway additional customs charges and national VAT will be charged directly by the local tax authorities and needs to be paid separately by the customer. Should you have further questions regarding additional charges please contact your local tax office.

Read more about our shipping terms from Shipping & Returns and from our Terms of Service.

 

What is your return policy?

The custom made items are made to order and are thus non-refundable unless damaged or defective.

With the ready-made collection items private customers have the right to return non-damaged and unused purchase in its original packaging within 14 days of receiving the goods.

Read more about our return policy from Shipping and Returns and from our Terms of Service.

 

What is the guarantee?

Our products come with a 1 year guarantee starting from the day you received the product. You should therefore keep your sales receipts and delivery statements.

 

Where are the KIVA products made?

All KIVA products are manufactured in Europe. Our design studio is located in Espoo, Finland – right next to the Aalto University in Otaniemi.