Shipping & Returns

Shipping

We offer free shipping within EU for our private customers. If you want to place an order to some other country, please contact us at hello@kivafurniture.com and we will find the best shipping rate for you. Packages are dispatched as multi-parcel shipments.

For the orders made from Switzerland and Norway additional customs charges and national VAT will be charged directly by the local tax authorities and needs to be paid separately by the customer. Should you have further questions regarding additional charges please contact your local tax office.

If you have any questions regarding your delivery, please get in touch at hello@kivafurniture.com. You can also find our contant information here.

Please note that the products are made to order. We naturally want deliveries to take place as quickly as possible, but we are only able to guarantee delivery within 6 weeks from order confirmation.

Further details on our shipping policies can be found in our Terms of Service.

 

Returns

When you receive your goods, it is important that you check the order immediately. If you have received a wrong order or damaged goods, contact us within 5 days of delivery by email to hello@kivafurniture.com before you send anything. Enclose the invoice or receipt so we can identify the return. We will refund or replace any item that arrives damaged. The returned products need to be packed in the original packaging. We will cover the cost for returning or exchanging faulty or wrong items.

Please note that as the custom made items are made to order they are non-refundable unless damaged or defective.

With the ready-made collection items private customers have the right to return non-damaged and unused purchase in its original packaging within 14 days of receiving the goods. Returned goods must be unused, intact, clean and fit for sale as new. The customer is responsible for shipping charges associated with returning a non-damaged item. Please contact our customer service for more info on how to proceed with the returns at hello@kivafurniture.com.

Further details on our return policy can be found in our Terms of Service.