Terms & Conditions
The term ‘KIVA furniture’ or ‘us’ or ‘Aito Products Oy’ or ‘we’ refers to the owner of the website whose registered office is Aito Products Oy, Metallimiehenkuja 6, 02150 Espoo, Finland. The term ‘you’ refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website contains material which are owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
You must be eighteen years old or older to use this site. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your contract for purchases made through www.kivafurniture.com is with Aito Products Oy and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.
All details you provide to www.kivafurniture.com for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own.
All prices listed on www.kivafurniture.com are correct at the time of entering the information, however, we reserve the right to change prices of any product at any time.
If your delivery address is outside of the European Union, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
When you place an order, a purchase agreement is not established until KIVA furniture’s webshop sends you an order confirmation. Order confirmations are emailed no later than 24 hours from receipt of order. If a delivery time in an order is changed, we will inform the customer as soon as possible. Aito Products Oy retains the rights of ownership and repossession of all goods until full payment has been received from the customer.
Please note that the products are made to order. We naturally want deliveries to take place as quickly as possible, but we are only able to guarantee delivery within 6 weeks from order confirmation.
Packages are dispatched as multi-parcel shipment.
Sometimes deliveries delayed by our suppliers are beyond our control. This can happen when e.g. a supplier is unable to meet his delivery obligations to us or there are problems in the manufacturing process. Should this occur, KIVA furniture Oy bears no liability for compensation to the customer for any harm such a delay may entail. We will always do our utmost to inform you if a delivery is falling behind schedule. The customer always has the right to cancel a purchase at no charge in the event of a delayed delivery.
KIVA furniture is liable for transportation to the customer. The customer and the transport company bear the risk for any returns to us.
When you receive your goods, it is important that you check the order immediately. If you have received the wrong order or damaged goods, contact us as soon as possible by email to firstname.lastname@example.org
Buyer’s remorse and the right to cancel
Under the Finnish Consumer Protection Act, private customers have the right to cancel within 14 days. This means you have the right to cancel your purchase within 14 days of receiving the goods. Returned goods must be unused, intact, clean and fit for sale as new. When making use of the right to cancel, the customer bears the return shipping charge. Please note that products that are made to order are non-refundable unless damaged or defective.
If you wish to return a damaged or incorrect product, please email us for further instructions. Always email us at email@example.com before you send anything. Enclose the invoice or receipt so we can identify the return. Remember that you are liable for shipments of non-damaged items to us.
For Aito Products Oy to accept a claim, it must reach us within two months of your discovering a defect on the product. In the unlikely event of a dispute that we cannot solve together you should know we always follow the Finnish Consumer Disputes Board recommendations.
Refunds are made through the payment type you have chosen. The amount is always refunded to the same account that was used for the purchase as soon as possible once we have received and approved the return.
We reserve the right to make price changes arising from misprints, major price deviations on the part of our suppliers or other circumstances that are beyond our control. Read more about unforeseen circumstances under Force Majeure below.
Protection of personal data
If your package cannot be delivered to to the address you have requested, you will receive a notification via email or text message. The customer is responsible for ensuring that the mobile telephone number, address and email address provided are correct.
If you do not collect your package within 14 days of your order’s arrival at your distribution point, the order will be shipped back to us. If you wish the order to be reshipped, you are liable for the shipping fees, including the fee for the first return and any additional expenses incurred by us.
In the event of war, natural disasters, industrial action, decisions by civil authorities and other comparable events beyond our control and which could not reasonably have been foreseen by KIVA furniture and which mean we are unable to fulfil contracts or commitments entered into will constitute grounds for our release from obligations while the circumstances prevail.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Finland without regard to its conflict of laws provisions. Any dispute, controversy or claim arising out of or relating to these Terms & Conditions, or the breach, termination or validity thereof, shall be settled by the district court of Helsinki, Finland as the first instance.
As a consumer you always have the right to contact the EU Commission’s Online Dispute Resolution (ODR) Platform. Platform can be found here http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/adr-odr/index_en.htm To initiate the process, you need the email address of Aito Products Oy which is firstname.lastname@example.org.
You may also contact the Finnish Consumer Disputes Board found here http://www.kuluttajariita.fi/en/index/yhteystiedot.html